I have just spent the evening watching an old movie about the Australian opera singer Marjorie Lawrence. Marjorie was born on a farm in 1907 and somehow managed to go from distant Australia to France to study and then onto New York to rise in the operatic ranks. Being an Australian girl she was very physical and she was the first soprano to perform the immolation scene in Götterdämmerung by riding her horse into the flames as Wagner had intended. Good old Marjorie also performed the Dance of the seven veils in Richard Strauss's Salome[1] "more convincingly" than most other sopranos!
Not long after she married she contracted polio and was left confined to a wheelchair. She managed to resume her career and sang for some time afterwards. She even travelled overseas to entertain the troops after WWII and I think even during the Vietnam War. Marjorie died in 1979.
The movie starred Eleanor Parker as Marjorie. Dear Eleanor I believe was nominated for an Academy Award. I can only think that it was either in the category of "most overacting actress" or "worst lip synching by an actress in a muscial". Hey Brittany Spears wasn't born yet! [In case you missed it in other parts of the world, little Brit is in Australia and audiences are walking out because she is lip synching her way through the concerts and badly at that!]
Anyway, the movie was the usual Hollywood bad retelling of a great story. Marjorie was disappointed with the result saying that it did not represent her life at all. Bad movie, as it may have been, the subject, Marjorie Lawrence, really interests me. I want to know more about her now.
I went online and was able to track down a 2nd edition copy of her autobiography "Interrupted Melody" which is what the movie was called also. The blurb says it is a little damaged, but heck it was published in 1949! It claims to have been signed by the author also, so I am a little chuffed. I don't usually buy second hand books as I love the feel and smell of new books, and I worry about introducing book worm into my own library, but in this case there was no choice, To get a copy reproduced through a library would be more expensive.
So, I hope all goes well, and hopefully the book will arrive in a week or so. I hope Marjorie told the truth, the whole truth and nothing but the truth....more than what can be said for the movie!
Son has just driven off to his univeristy exam. I am more nervous than when I go to exams myself. I guess that a parent always wants the best for their child and even if they are 24 and a big hairy man! I kept a low profile until Son left so that my nervousness wouldn't freak him out.
Daughter2 ran a 5.2km marathon after work last night. It was a twilight marathon. This is the same girl who climbed two of the Glass House Mts last weekend. [When we say mountain in Australia, take it with a little grain of salt. Our Mountains are sometimes more a description than an actuality]. This is the same girl who spent her 15th year horizontal in her bed, with severe chronic fatigue. She is 28 years old now and doing things we never dared hope for her. This weekend she is buying a bike so she can go riding with Daughter1 and The Boy. I can't believe these are my daughters. It has been a long road for her, but damn, nothing is going to stop her. I am in awe!
Mr FD is on the road in his new car. He keeps phoning me and singing me "I'm driving in my car". Springsteen has nothing to worry about. I would still be his in a blink. I am happy that Mr FD is enjoying the thrill of a new car ...before they repossess it at least! Hopefully he is doing more than just drinving in his car, but making some money as well!
I am feeling a strong desire to start baking again. My nesting instinct is coming back. Damn. First I have to rediscover my house under the filth and dust of the past 12 months. I was going to take before and after photos to show on my blog to motivate me into action, but I fear you would all tell me to change my name to Pig in Mud instead of Flamingo Dancer! You will just have to be content with my written crowing about my domestic superiority instead.
Daytime television viewing is really bad. Well the advertising is really bad. I think I missed out on the Snuggies as it is now summer, but I can still get in on the shamwow offer. I can't help wondering how one washes a shamwow if they absorb all the water? I can also buy life insurance before my medical results come back from the doctor to make my husband happy, and buy funeral insurance so that my children don't have to worry about throwing me in a hole. Then I can lemon detox and shed a dress size [and my health] in two days. After that I can buy Nude cosmetics and hide all the ugly bits - does it come in a drum? I won't mention the range of sports equipment that I can have delivered to my door either. It is a full regime being made dissatisfied with myself and fearful of life in general.
The crow has left his post. I started lying on my bed with a pile of pillows blocking its view of my face. I did hear a noise at the bathroom window early last night, like a bird clawing against the screen, but I didn't investigate. I am starting to feel like I am in a remake of The Birds! Between magpie season and being told to walk around with an ice cream container with eyes drawn on the back of it, on my head to avoid a pecking attack and now the Crow Stalker , I feel like I am an endangered species.
Isn't Al Gore looking good these days? Lost weight, better haircut. Does he have a girlfriend?
My mother phones to say that her sister, my aunt, is to have chemo after her bowel cancer surgery. At least that is what I think she said. She told me "you know those tablets you have after you have an operation". Chemo, Mum? "I don't know, I don't ask questions!" Then she proceeds to make all sorts of wild claims and predictions based on no information and no fact. I guess it should be no surprise to anyone that I have a mother who is rampant, but it still surprises me. Was she like this when we were growing up? Surely not. Yeah, probably. Explains a lot doesn't it?
I have spoken to my sister 3 times by phone this week. I love my sister. She doesn't understand me at all, but she loves me. What more can you ask from a big sister? I on the other hand understand her too well, but I still love her. That is what younger sisters are for.
Another niece engaged. Two family weddings planned for next year. We are expecting at least one more yet - wedding that is. The changing of the guard generation wise. We are becoming the elder statesmen/women. It is a nice thing. I am ready to hand over and be dotty and allow them to take the pressure.
I think I will lie here in bed a little longer and think about house cleaning and baking. It is a life and someone has to live it. I sacrifice myself for you!
Not feeling altogether healthy today, so have been lying a little upon my bed. I have the blinds open and a crow is spending large amounts of time sitting on the lamp post outside my bedroom window and looking in at me. It flies away and then returns to take up its post again. I am not overly superstitious, but I am starting to get a little spooked out by the damn crow. I would indeed like to stone the damn thing.
Look you saggy bag of black feathers take your business somewhere else! SHOO!
Yesterday Mr FD and I experienced two ends of customer service - the good, the bad and the bad was ugly.
As mentioned in a previous post, Mr FD and I have been in the process of buying a car for the company that Mr FD is currently setting up. He started some two week ago on this process and he told everyone involved that he needed the car to leave on an extended trip last Monday. He just wanted the basic car, happy to choose from the colours on the show floor. Wanted no extras - oh except floor mats which now cost $180AUS for 4 rubber floor mats! Mr FD made call after call, repeating his need and his deadline. No one listened. They all heard what they wanted to hear, and then covered up with excuses of "fax didn't arrive" , "missed the deadline and head office won't process until tomorrow" and "they are out of the office and I'll leave theme a message" . Where do you leave the message? On the toilet wall of the business next door?
Anyway, we finally got the call to collect the car. We made an appointment for 2.30pm. When we arrived our saleswoman was nowhere to be seen. She was out on a test drive with another customer, even though we had an appointment and knew Mr FD had to leave that afternoon on an extended trip. A number of salesmen walked by us without even acknowledging that we were human and breathed. Eventually we made enough noise to be noticed and demanded to be served. A very junior member of the team took us through signing the papers and then she found a poor salesman who had a leg in a cast and couldn't make an exit to go through the car with Mr. FD. I made little effort to make small talk with Junior Girl as she kept up this charade of our Saleswoman returning at any moment, weeping over her unintended absence. Oh yeah.
An hour later we are driving out of the show room and Saleswoman appears. She throws herself in fron of our car and reefs open Mr. FD's door and screams "Congratulations " as though we had just given birth and not gone into spasms more of heart breaking debt. Then she plants a big lipsticky kiss on his cheek, something that normally would have his heart go into overdrive. THEN she runs to the otherside of the car and reefs open MY door, and rubs her cheek against mine. I take particular note of her name badge and facial features to add her to my stick list. I had never met this woman before, Mr FD had only ever spoken to her over the phone. Not a word of "sorry" even though "I knew that you were driving an hour to get here, and had an appointment with me, and were short of time". Nope, She had our money and she was onto the next sale. Customer service? I think not. Next company car, and there will be one or two or three, won't be bought from her.
On the other side, earlier that morning, a real estate salesman left his comatose mother to drive over an hour to bring some papers to us for signing as he knew Mr. FD needed to sign them before he left yesterday. [We are renting warehouse space]. While we were signing, the LOVELY [HANDSOME] Salesman received a phone call to inform him that his mother had just woken from the coma. She had been involved in a car accident a day or so previously. So this man spends 3 hours away from his possibly dying mother as he knew how important his role was in the next step of Mr FD's business. [If we had known before the meeting we would have gone to his office]
Wait there is a 3rd tale of service. Mr FD is in the seed business, pasture seed mainly. He had bought some seed and organized for it to be sent to a depot for delivery. Yesterday morning there is a knock at our front door, Mr FD goes outside and there is a delivery truck driver outside. The delivery man says "Got a pallet of seed, here for you, mate." They sent the damn seed to our residential address despite Mr FD making it obvious the residential address was for billing purposes only! The poor delivery driver had in fact alerted his office that they were sending him to a residential address with a pallet of seed, but they wouldn't listen or double check the details, so the poor delivery driver drove across town only to be told that "yes, that is right, this is the wrong address", and to have to drive back across town to the depot.
So not only are they giving bad customer service to their customers but they are giving bad customer service to each other. Your co-workers deserve as much as your customers, if not more.
To me, it is easier to do the right thing, and to do the right thing first time around than to do to the pretence dance. And if MR FD asks you to help him make a deadline - just remember there is a Flamingo Dancer with a stick list standing behind him.
[Stick list : list of names of all the people I am going to hit with a stick one day soon]
Daughter1 just sent me the following quote of the day. Needless to say I agree with it!
'Whatever you give a woman, she will make greater. If you give her sperm, she'll give you a baby. If you give her a house, she'll give you a home. If you give her groceries, she'll give you a meal. If you give her a smile, she'll give you her heart. She multiplies and enlarges what is given to her. So, if you give her any crap, be ready to receive a ton of sh-t.'
A curious sign on a gate in the countryside, reading: Please do not spit, or throw stones, etc. in field. No trespassers allowed'. Grange- over-Sands, Lancashire.
The world is going to hell in a hand basket. But it is no one's fault.
When we were building our house a few years ago, everytime we questioned a mistake or poor workmanship we were told that "the apprentice did that". They always blamed the youngest and newest member of the team. The last few days we have been trying to sort out financing and purchase of a company car. The excuse this time is that "we didn't get the fax". This is also an excuse I was given frequently from publishers when I worked in the Basement of Discontent. No one ever says "I made a mistake", "I didn't notice" or "I can't locate it". The blame is always put back onto someone else, or back on you. The fax didn't arrive it must mean you made a mistake/didn't send it/whatever guilt they can apply to you.
Then you have to make a series of phone calls just to get someone to refax the damn thing. When you do, they tell you that you missed the cut of by 46 seconds and they can't do anything about it until next day. Sorry, even if it is heart transplant surgery and you are lying with your chest ripped open and your dying heart exposed waiting for the replacement, if you can't get off that table and refax your form then there is nothing they can do.
I hate being cynical, but it is all getting to much. The same people think that customer service is speaking poilitely to you, and being friendly and smiling, not actually doing their job in a speedy and efficient manner. Actually complete a simple task in the time available - they say no, no, no!
I have spent a long time in various service positions and I have always found that the easiest way to do my job was to do it efficently and as soon as possible. It actually decreased the stress in my life, and made other people happy. Win/win situation for all. Problems got attended to immediately and flexibility a given. From little things big things don't always have to grow.
So, I can't help but wonder when these same people all arrive to speak with the Big Whatever just what excuses they will give. Who will they blame? When they lie dying on their hospital bed, who will they blame for all the wrongs they did? Will the messes in their lives be thrown upon the shoulders of someone else? I suspect they will revert to habit and look for a scapegoat, but they will really know, won't they? They will know that they could have done better. And if there is any justice in the world, if the Big Whatever turns them away from the doorstep, I hope the Big Whatever just gives one shrug of the mighty shoulders and says "Not my fault, it was all up to you.".
Night 1:
Flamingo Dancer returns from the bathroom and Mr FD asks:
"Did you see any dragons?"
"Yes," said I. "They were bar-b-queing the yaks"
"I hope there are some leftovers for breakfast" he says and goes back to sleep.
Night 2:
Mr FD returns from the bathroom and I ask:
"Did you see any dragons?"
"Dragons!" Mr FD exclaims. "I am sick of slaying dragons. Day in, day out, nothing but dragon slaying. At least they could keep it down to one a day." He returns to bed and goes back to sleep.
Dragons and yaks in our backyard...the neighbours are not going to be happy at all.
We have finished Le Grande Coq and moved onto a Cockfighter's Ghost...is anyone sensing a theme here? Besides drinking and happy dancing in celebration that is. Language is no barrier.
